Shipping, Exchange & Returns

At Aadveka, customer satisfaction is our utmost priority. We are happy to assist you with any concerns that you might have related to shipping, returns and exchange. We are here to make your shopping experience with us as seamless as possible.
 
Return & Exchange Policy
  • We offer Free Returns & Exchange. You can -
  1. Exchange the same product for a different size/different product.
  2. Return the ordered product. Full amount will be credited back to the original source of payment.
  • Return/Exchange request is valid only once per order.
  • The return or exchange request must be placed within 2 days of receiving the order. No request shall be entertained after the stipulated time period  has lapsed.
  • For exchange only- The above is subject to availability of stock. In case the apparel goes out of stock, we have the provision of issuing a gift card against the value of your order. The gift card will be sent to you via email and will be valid for 6 months.
  • The return/exchange process will begin once the apparel has been approved for the same by our quality control team.
  • The reverse pickup of the product incase of return/exchange will be arranged by us. The customer does not have to pay any additional charges for the same.
  • The entire process can take anywhere between 5-10 days.
 
How to initiate the return/exchange request?
  • The customer must initiate the return/exchange request via email at hello@aadveka.com within 48 hours of receiving the product.
  • The email must mention details - Order Id, Address, Reason for Exchange/Return.
  • Our customer care agent will get in touch with you to assist you in the process in case of an query.
  • We will offer a reverse pickup facility at no additional cost.
  • The return/exchange process will be initiated only when we receive the parcel at our warehouse and the product has been checked & approved for exchange by our quality control team. The product must be in original condition with all tags intact.
  • Please note that the entire process can take anywhere between 5-10 days.
  • The customer does not have to pay for any shipping costs.

Shipping Time
Since each product is made on order, we dispatch products within 2-5 business days of placing the order.
 
We reserve the sole discretion to provide the resolution to any situation as we deem fit.


Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.