Shipping, Exchange & Returns
At Aadveka, customer satisfaction is our utmost priority. We are happy to assist you with any concerns that you might have related to shipping, returns and exchange. We are here to make your shopping experience with us as seamless as possible.
- We offer exchange. You can -
- Exchange the same product for a different size
- Exchange the ordered product for a different product of the same value.
- Take refund in the form of a gift card issued against the value of your order which will be valid for 6 months.
- Exchange request is valid only once per order.
- The exchange request must be placed within 48 hours of receiving the order. No request shall be entertained after the stipulated time period of 48 hours has lapsed.
- The above is subject to availability of stock. In case the apparel goes out of stock, we have the provision of issuing a gift card against the value of your order. The gift card will be sent to you via email and will be valid for 6 months.
- The exchange process will begin once the apparel has been approved for the same by our quality control team.
- Refund can only be processed in the form of a store credit against the value of your order.
HOW TO INITIATE THE EXCHANGE REQUEST?
- The customer must initiate the exchange request via email at firstname.lastname@example.org within 48 hours of receiving the product.
- The email must mention details - Order Id, Address, Reason for Exchange/Refund in the form of Gift card.
- Our customer care agent will get in touch with you to assist you in the process in case of an query.
- We will offer a reverse pickup facility at no additional cost.
- The exchange process will be initiated only when we receive the parcel at our warehouse and the product has been checked & approved for exchange by our quality control team. The product must be in original condition with all tags intact.
- Please note that the entire process can take anywhere between 5-12 days.
- The customer does not have to pay for any shipping costs.
Since each product is made on order, we dispatch products within 2-5 business days of placing the order.
In case you wish to cancel your order, you must initiate a request for same via mail within 24 hours of placing the order. We shall initiate the refund process at the earliest with full amount being credited back into your bank account. No request shall be entertained after the stipulated time period of 24 hours has lapsed.
We reserve the sole discretion to provide the resolution to any situation as we deem fit.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.